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Terms and Conditions

Terms and Conditions

Thank you for visiting CODALAB's website ([this website])


You can use the service under this website or other relevant services (collectively “Services”) on the basis of the terms of services as set out hereinunder or throughout this website (collectively “Terms of Service”).


In using our Services (including purchasing from this website), you are agreed to all our Terms of Service.


This agreement does not represent any relationships that you and CODALAB may have (including partnership, collaboration, employment or any other form). This agreement does not entitle you with the power to become a representative of Online Troop.


CODALAB is a registered business in the Hong Kong Special Administrative Region.


CODALAB reserves the rights to preserve and modify this website, Related Policies and Agreements, Privacy Statement and Terms of Service.


You should regularly check and read this website for any updates or changes to our Related Policies and Agreements, Privacy Statement and Terms of Service.



You will need to register an account to use some of the Services available to you on the Site. In registering an account you agree to provide information about yourself that is true, accurate, current, and complete in all respects. Please refer to our Privacy Policy for more information on how we use your personal data. If you are under 18, you must let your parents or guardian know about our Company’s Privacy Policy before you register to use the Site and the Services. Our Company reserves the right to only accept orders from you if you are aged 18 or over.


In using the Site, you agree to accept responsibility for all activities conducted through your account. You are responsible for keeping your account and password secure. If you feel or suspect that the security of your account has been compromised or if there is unauthorized use of your account, please contact us immediately.


Prohibitions and Violations

We may take actions against your Registered Account account for execution of activities including but not limited to the followings:

  1. Making use of any technology to attempt to hide the use of multiple accounts or disrupt any of our services in any way
  2. Initiating information that contains any illegal, harmful, intimidating, abusive, harassing, defamatory, vulgar, obscene, defamatory, hateful, racially, ethnically or otherwise objectionable material
  3. Advertising or sending unsolicited messages of any kind
  4. Impersonating others or providing any kind of false information. CODALAB reserves the right to terminate any account at its sole discretion. We might notify you by sending email regarding the termination of your account in such event.


Intellectual Property

"All of CODALAB 's proprietary software and content (its definition is and include any text, visual or audio, movie & films, images, photos or graphics) is the intellectual property of CODALAB, and is protected under the Intellectual Property Law, Copyright Law and International Convention Articles.


This website is for private, and of a non-commercial usage. Only with the express authorization from CODALAB and/or its 3rd party authorizer then you can use this website in a non-private and/or non-commercial manner.


Do not spread, copy, promote, trade or authorize any content from this website without the express permission or authorization from CODALAB. Any unauthorized actions may lead to civil or criminal charges to be laid with the responsible authorities.


CODALAB reserves the rights to revoke or edit any of our rights of service without prior notice. We will not be responsible if this website is unreachable for no reasons given at any time or at any period.


Third Party Links

This website may contain contents or resources written or prepared from other 3rd parties other than CODALAB, links to and from the websites of our partner networks and affiliates from time to time, therefore we cannot control such contents or resources. If you follow a link to any of these websites, we would not be held responsible for any related loss or damage caused from these 3rd parties’ websites or resources. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


CODALAB will take no responsibility for the accuracy of the contents from 3rd parties websites, including but not restricted to advertisers on their website. Buyers using any resources other than this website will need to assess and bear its own risk, oblige and bind to follow the Service Agreements of those 3rd parties websites.


User Account

You are responsible for any actions that take place while using your account. Keep your username/password secure and do not allow anyone else to use your username/password to access the Platforms. We are not responsible for any loss that results from the unauthorized use of your username/password, with or without your knowledge.


Eligibility to Purchase

To make a purchase on CODALAB, you must fit the following criteria:

  1. Have a Verified Google Pay, Apple Pay, Alipay, FPS or PayMe account – the only accepted payment method by CODALAB.
  2. Guarantee the personal and financial information you provided are effective and correct (including your email address, real name, contact number, account details and any other information as requested by this website)

In placing an order with us, you authorize us to process a charge or charges on your credit/debit card/ PayMe/ Alipay/ FPS account in the amount of the total purchase price of your order.

You also expressly authorize us to use personal information provided by you to perform appropriate anti-fraud checks such as credit checks and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference, fraud prevention agencies, government departments or other appropriate governmental or regulatory authorities both in Hong Kong SAR or elsewhere, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we use your data.

All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers.

The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation.


Product Description

We will endeavour to ensure that the Content and the product descriptions on the Site to be accurate and complete as possible. We however do not warrant that Content and product descriptions are accurate, complete, current or error-free. 


Prices are shown on the Site in Hong Kong Dollars (HKD). Whilst we use our best endeavours to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.


If your credit/debit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.



We accept payments made by Visa, Master Card, American Express, Apple Pay, Google Pay, Alipay, FPS and PayMe.


By placing an order using one of the above Credit/Debit card and online payment methods, you confirm that the Credit/Debit card(s) or PayPal account used is yours or that you have been authorized by the owner to use it. If your card issuer refuses to authorize payment to our Company, we will not be liable for any delay or non-delivery.


Our payment processes meet the stringent international security standards set down by the Payment Card Industry to make your shopping experience safe and secure. If you have registered an account on the Site and have decided to save your card details with us, your details will be fully encrypted, solely used to process card transactions that you have initiated and securely stored on our systems.


We use SHOPLINE as an e-commerce platform. Whether there is an absence of negligence on their part, we will not be liable for any loss you may suffer if any third party procures unauthorized access to any data you provide when using our Services.


We shall not be liable for any damages (including but not limited to computer virus, system problems or data loss) whatsoever arising in using or in connection with the use of this website by any party.


We use SHOPLINE as our e-commerce platform for certain processing activities on our behalf to operate the Website, such as Website hosting, order processing, payment processing, delivery of fulfilment of products or services, delivering content, management of the Website. At the same time, online payments are processed through third-party payment gateways such as Shopline, Apple Pay, Google Pay, FPS and PayMe. To the extent these third parties have access to Personal Data in order to execute these processing activities, we have taken the required organizational and contractual measures to help ensure that Personal Data provided by us to these third parties is exclusively processed for the purposes mentioned above. These third parties are not authorized to send you any information about products and services from other companies without your permission. However, please note that we are not responsible for the losses caused by the above third parties.


Acceptance of Your Order

Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and our Company will be completed when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Hong Kong SAR and are written in English.


We reserve our right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:

  1. The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items.
  2. We identify a pricing or product description error.
  3. We are unable to obtain authorization for payment.
  4. You do not meet the eligibility criteria to purchase as set out in this TOS.


Our Customer Service team will contact you as soon as possible if there are any problems with your order.


Shipping and Collections

You will be given an indication of the expected delivery time when you place your order online. Our teams will try their best to meet these estimates but cannot guarantee that such estimates must be met.


You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfillment of your order by us. You also accept the associated transfer of responsibility in the same way. Orders will be sent, via the Carrier, to the delivery address that customers have given or selected, as the case may be, on their order form. We will not be responsible if that delivery address is incorrect or incomplete. Our Company provides free shipping on all orders. We reserve the right to update its shipping policy at its sole discretion without prior notice.


Return of Goods

For returning products, please first read our Return PolicyAfter we confirm your application, please pack the product properly and return it to the service centre by yourself, we will handle it properly. Self-collect orders, exchange coupon products, used products, or other non-quality reasons or overdue applications will not be accepted. Please do not send the product without notifying us. Please note that there is no returning shipping fee when returning goods.


Force Majeure

Our Company shall not be liable for any delay or failure in its performance caused by or resulting from fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.


Your Rights

Nothing in the TOS is intended to affect your rights under the Law in Hong Kong SAR.



Views expressed in any media by the designers, companies or third parties, whose products are sold on the Site or with whom we are associated, are their own. Our Company takes no responsibility for any such views as they do not necessarily reflect ours.


Our Company does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed.


Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, we will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in this TOS.


Limitation of Liability

CODALAB will not be liable for any indirect, incidental, consequential, special, exemplary or punitive damages of any kind, under any contract, negligence, strict liability or other theory, including without limitation, damages for loss of profits, use, data, loss of other intangibles, loss of security of information you have provided in connection with your use of the website, or unauthorized interception of any applicable information by third parties, even if advised in advance of applicable damages or losses. In particular, and without limitation, CODALAB will not be liable for damages of any kind resulting from your use of or inability to use the website or from any content posted on the website by CODALAB or any third party unless such damage is the result of any wilful misconduct on the part of CODALAB. Your sole and exclusive remedy for dissatisfaction with the website is to stop using the website. The maximum liability of CODALAB, or service providers for all damages, losses and causes of action, whether in contract, tort (including without limitation negligence) or otherwise, shall not exceed HKD300.


Indemnity and Waiver

At our request, you agree to compensate us fully and hold us (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you. This includes the use of the Site by any other person using your account caused by your action or inaction.


If you breach the TOS and we take no action against you, it is no wavier for us to exercise our rights and remedies in any other situation where you breach the TOS.



We have our complaints handling procedure that we will use to try to resolve any disputes when they first arise. Please contact our Customer Services Manager for any order related complaints or comments.



CODALAB reserves the right to suspend or terminate your account (and delete the profile corresponding to such account and any accompanying content) or your use of this Website at any time, for any reason or for no reason. We reserve the right to change, suspend, or discontinue all or any aspect of this Website, Products and services available on or through the Website at any time without notice. You are personally liable for any orders that you place or charges that you incur or are made under your account prior to termination. We shall not be liable to you or any third party for any of the foregoing.

Any sections of these Terms and Conditions that must survive termination in order to give effect to their intent and meaning shall survive termination of these Terms and Conditions. The termination of your account shall not affect any rights of CODALAB or any liabilities and obligations of you accrued prior to such termination.


Change of Terms and Conditions

CODALAB reserves its right to cancel or amend the Terms of Service as required by law without prior notice to the customer. The customer shall be responsible for reviewing the Terms of Services prior to the confirmation of any order.


Once an order is made, the customer is deemed to have accepted the then-current Terms of Service.